Frequently Asked Questions (FAQs) About Insomnia Solved


Do I have insomnia?

If it consistently takes more than 20 to 30 minutes to fall asleep, or to get back to sleep, this is considered abnormal. Chronic insomnia is defined as difficulty falling or staying asleep that occurs at least 3 nights per week and lasts for at least 3 months. It is often associated with fatigue as well as problems with mood and daytime function.


After purchasing the program, the access password should be emailed to you in the invoice. There are a few common issues if the password does not seem to be working. You will want to use the exact CAPITALIZATION and include any punctuation (!). Put the password in at this site. Sometimes people have to push the right arrow in the password box to open the program. If you encounter further difficulties, please email us.

Why won’t the program password work for me?


Can I stop using sleeping pills?

Many people are motivated to reduce the dose or stop the use of sleeping pills as part of insomnia therapy. This can usually be accomplished during the 6-week program. It generally occurs after week 2 of the program. In order to be successful, you may need guidance from your prescribing physician, as you may need to obtain a lower dose of the drug to continue to taper it.


What if I have had insomnia for years?

Even people who have experienced years—or even decades!—of insomnia can benefit from the program. Some feel like they have read and done it all, and still manage to optimize their sleep by following the guidance of the program. Give it a try and see if it can help you.


How do I request a refund?

Please email us directly and the charge will be refunded to your credit card. For those who purchase the full program, the credit card processing fee of $5 will be retained, but $74 will be promptly refunded to the card used for the purchase.


How long will I have access to the program?

Although we guarantee 1 year of access, further access will be available if requested. The files are available for download, and could be used in perpetuity. The resources on the site are updated regularly, but significant changes are unlikely.


Can I be helped one-on-one through telemedicine?

The telemedicine resources for the management of insomnia and other sleep disorders are still being developed. Due to varying state and national laws, as well as diverse insurance requirements, the development of this service is complex. If desired, email us and we can put you in touch with a potential telemedicine resource, many of whom require cash payment for their professional services.


If you prefer to pay for your purchase via check instead of by credit card, please email us and we will provide you with a mailing address for payment submission.

Can I pay by check instead of credit card?


Check your spam folder to see if the invoice message got misdirected. If you cannot find the password, it is probably easiest to just email us and we can resend it to you.

What if I did not receive or lost the program password?


Can I download the program files?

The electronic files that constitute the program can be downloaded for ongoing use. These include PDFs (i.e., eBook, sleep log, lecture slides), MP3s (education and relaxation training audio files), and links to additional reading. These files can generally be accessed via any computer, laptop, tablet, or smartphone.


Do I need to purchase both the full program and relaxation training?

The full program includes the 15-minute relaxation training audio file, so it is not necessary to purchase and download both separately.


It is possible to use a tax-free flexible spending or health savings account to cover the program costs. This may depend on the terms of your health savings plan. Typically, you would charge the program cost to a credit card and then ask for reimbursement. Check to ensure that the program would be reimbursed (it would be considered an online psychotherapy program), and how you submit for that reimbursement. Consider further guidance either from the company that manages that account for you or perhaps your human resources contact person.

How do I request health savings account (HSA) coverage?


Depression, anxiety, and insomnia often overlap and poor sleep can worsen mood. Please reach out for help. Consider contacting the National Suicide Prevention Lifeline by calling 1-800-273-8255. Go to a local emergency department if you have active thoughts of suicide.

What if I am feeling depressed or have thoughts of suicide?


Even though CBTI is recommended as the first-line therapy for chronic insomnia, even before the use of sleeping pills, the resources available for this therapy are limited. Insomnia Solved represents one of the few remaining online programs, and the only one created by a board-certified medical doctor. If you would like to have informational cards to provide to your patients, please send your request with a mailing address via email.

As a health care provider, how can I offer these resources to my patients?


It is always best to email us if you have additional questions. Further contact information can be accessed via the Contact tab at the top right corner of this page.

What if I have additional questions?


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